At Hair ‘N’ Care Unisex Salon, we strive to provide the highest level of service and customer satisfaction. We understand that sometimes plans change, and we aim to accommodate your needs as best as we can. This Refund & Cancellation Policy outlines the terms and conditions regarding cancellations, rescheduling, and refunds for our services.

Appointment Cancellations and Rescheduling

1. Cancellation Notice: We kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be on our waiting list.

2. Late Cancellations: Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of [specified amount/percentage], as this time could have been allocated to another client.

3. No-Shows: Clients who fail to show up for their appointment without prior notice may be charged a no-show fee of [specified amount/percentage]. Repeated no-shows may require prepayment for future appointments.

4. Rescheduling: We are happy to reschedule your appointment, provided we receive at least 24 hours’ notice. Rescheduling with less than 24 hours’ notice may incur a rescheduling fee.

Refund Policy

1. Service Satisfaction: Your satisfaction is our priority. If you are not satisfied with a service you received, please notify us immediately. We will make every effort to address your concerns and provide a satisfactory resolution.

2. Refund Eligibility: Refunds for services are not typically provided. However, in cases where a service was not delivered as expected due to an error on our part, we may offer a complimentary correction or a partial refund at our discretion.

3. Prepaid Services: Refunds for prepaid services or packages are generally not provided. If you are unable to use your prepaid services due to unforeseen circumstances, please contact us to discuss possible alternatives.

4. Products: Refunds for retail products are only accepted if the product is returned unused, unopened, and in its original packaging within 7 days of purchase. Proof of purchase is required.

Gift Cards and Promotions

1. Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash. They can be used for any of our services and products and are valid for [specified period].

2. Promotional Offers: Promotional offers are non-refundable and may be subject to specific terms and conditions. They cannot be combined with other offers or discounts unless otherwise stated.

Membership and Loyalty Programs

1. Membership Fees: Membership fees are non-refundable. Membership benefits are valid for the duration specified in the membership agreement.

2. Loyalty Points: Loyalty points earned through our loyalty program are non-transferable and cannot be exchanged for cash. Points are valid for [specified period] and must be used within that time frame.